Privacy Policy

Privacy Policy

Introduction

At https://personal-injury-questions.scoopsurge.com (hereafter referred to as “Personal Injury Questions,” “we,” or “our”), we prioritize protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy outlines our practices regarding the collection, storage, access, and processing of personal information in accordance with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal data in the private sector
  • The General Data Protection Regulation (GDPR) of the European Union
  • Brazil’s Lei Geral de Proteção de Dados (LGPD)
  • California’s Consumer Privacy Act (CCPA) and subsequent updates, including the California Privacy Rights Act (CPRA)
  • Colorado’s Consumer Protection Act (CPA)
  • Utah’s Consumer Sales Practice Act (UCPA)
  • Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA)
  • Virginia’s Consumer Data Protection Act (VCDPA)
  • South Africa’s Protection of Personal Information Act (POPIA)

Scope

This policy applies to all aspects of our online presence, including but not limited to:

Important Note: This privacy policy does not extend to third-party platforms, apps, products, or services that you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with us when:

  • You use our applications and services as an authorized user
  • You visit or navigate our websites linked to this policy
  • You engage with our communications, including newsletters, emails, phone calls, or texts/SMS messages

Personal Data Collection

We collect a range of personal data, categorized as follows:

  • Account Information: This includes your name, login credentials, and account settings.
  • Payment Information: Details related to your payment methods, such as card numbers, expiration dates, and security codes.
  • Financial Information: Data about your financial status or transactions, if relevant to our services.
  • Purchase Information: Records of products or services you’ve purchased from us.
  • Mobile Device Identifiers: Unique identifiers from your mobile device for the purpose of enhancing user experience.
  • Location Data: Information about your physical location when using our location-based services.
  • Feedback: Any comments, suggestions, or reviews you provide to improve our services.
  • Social Media Information: Details obtained from social media platforms when you interact with us through them.
  • Product Information: Data related to the products you show interest in or purchase from us.

We collect this data through various methods: user input forms, direct interactions, automated technologies (such as cookies and similar tracking tools), and third parties who share information with us based on their own privacy policies.

Cookies

We employ cookies to enhance your experience while using our platform and for analytical purposes. Cookies are small text files stored on your device that serve multiple functions:

  • Strictly Necessary Cookies: These ensure basic functionalities of our website, like enabling you to navigate through pages.
  • Preference Cookies: Used to remember your preferences and settings to personalize your experience.
  • Analytics Cookies: Track your interaction with our site to provide insights for improvement.

Users have control over non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as it is necessary or required by law. The specific retention periods vary based on the type of data and its purpose:

  • Account information and transaction records are typically kept for the duration of your active account and a reasonable period after it is closed.
  • Financial and payment data may be retained for longer periods due to legal requirements, such as tax or accounting purposes.
  • Marketing and communication data will be deleted when no longer needed for promotional activities.

Upon request or when data is no longer required, we securely delete or anonymize your personal information.

Your Rights

Depending on the jurisdiction in which you reside, you have certain rights regarding your personal data:

  • Access: The right to request access to and review the personal data we hold about you.
  • Rectification: The right to correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
  • Restriction: The right to limit the use and processing of your personal data.
  • Portability: The right to receive your personal data in a structured, commonly used format.
  • Objection: The right to object to the processing of your personal data for specific purposes.
  • Non-Discrimination: The right to be free from discrimination based on your exercise of privacy rights.

To exercise any of these rights, please contact our dedicated privacy team using the details provided below. We will respond to your requests in accordance with applicable laws and regulations.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be prominently displayed on our website, and updated policy versions will be available upon request. We encourage you to review this page periodically for the latest information.

Contact Information

For any privacy-related inquiries, including requests to unsubscribe, access your data, or file a complaint, please contact us:

  • Email: [email protected]
  • Postal Mail: Personal Injury Questions, Privacy Team, [Street Address], [City, State, ZIP Code]